Course Content
Lesson 1 – Introduction – Why calling patient matters
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Patient calling – Scenario 1 & Script
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Patient calling – Scenario 2 & script
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Patient calling – Scenario 3 & Script
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Patient calling – Scenario 4 & Script
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Patient calling – Scenario 5 & Script
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Patient calling – Scenario 6 & Script
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Patient calling – Mandatory checks , DO’s & Don’ts
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BYRAM – A Guide to Patient calling on Denials
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